Door to Door Service
Our door to door service not only delivers right to your door, it also includes unloading into a ground floor room. Our drivers can unload all items unassisted apart from external doors and worktops, which they will need help with due to their weight.
This service does not include unwrapping goods or lattice stacking flooring.
Please note that Covid restrictions may limit our ability to unload into properties in some areas.
For next day requirements, commercial deliveries and more remote locations we offer carrier delivery. This service is more economical, as it is kerbside, to the nearest accessible point to the property. The drivers are unable to assist with unloading and so this will need to be done by an on site forklift or suitable manpower. For some deliveries a tail lift is available to bring the pallets down to ground level for unloading, but this will depend on location so would need to be discussed and agreed on an individual basis.
Smaller items, such as maintenance products or ironmongery are delivered by Parceforce.
You can choose from a 24 or 48 hour service, but please bear in mind that these timings are from the date of despatch, which will normally be the next working day after you place your order, and that they do not include weekend days.
This means that an order placed on Tuesday using a 24 hour service would normally be delivered on Thursday, and an order placed on Saturday would normally be delivered on the following Tuesday.
Our delivery tariffs depend on location and the size of delivery. If you would like an idea of delivery cost for your requirements before you order, please contact any of our showrooms or our Head Office.
For items that can be ordered online, the cost of delivery will be calculated as part of the check out process.
Deliveries are normally made between 8.00am and 7.00pm.
Where delivery is to be made by Broadleaf vehicles we will do our best to accommodate particular requirements (such as a delivery outside school run hours) as long as you notify us when arranging your delivery.
Approximate estimated delivery times are also available from our head office on the day of delivery from 8.30am and we can have our drivers call you when they are approximately 1 hour away as long as you request this when you arrange your delivery and provide a contact number with an answerphone.
For deliveries by carrier and parcelforce these services are not available as standard, although timed deliveries can be booked for carrier deliveries at an extra cost if required.
What if I need to change my delivery date?
Delivery dates are normally arranged when you order (or just following for online orders) and then confirmed just prior to scheduled despatch.
Once a delivery date has been confirmed, you can amend it without charge up to the working day before.
What if I don't live on the ground floor?
Unloading up or down steps or to another floor can normally be arranged at an additional charge for deliveries by Broadleaf vehicles but must be booked with your invoicing showroom in advance. This service is not available for carrier deliveries.
What if I can't provide assistance to unload external doors and worktops for the Door to Door Service?
This is not a problem as long as you notify us when you order. We can arrange additional manpower for a supplement.
What if there is a problem with my delivery?
Each delivery is carefully checked before it leaves our warehouse and we are proud to say that we have an excellent record of delivering undamaged product and not forgetting anything.
We work very hard to ensure that this is always the case but if you do identify any damage or discrepancy when you receive your delivery please mark this clearly on the delivery note and contact your invoicing showroom to notify them within 2 working days.
What if I live in the back of beyond?
All of our delivery vehicles are equipped with satellite navigation and Broadleaf vehicle deliveries are made using transit vans rather than larger lorries so that we can normally access most properties. However, if you feel your property is difficult to find, or you are aware of any restricted access, please make your invoicing showroom aware of this when you place your order so that we can do our very best to accomodate it and avoid an unexpected problems. This is particularly important for carrier deliveries.