Essential Information

Here are a few important pieces of essential information that you should know before you purchase real wood flooring.

We recommend reading through our wood flooring information guide before making a purchase; if you do not understand any of the information on this page, feel free to email to ask for clarification.

Before Ordering

Check that your chosen floor is suitable for its intended location and identify a suitable method of installation. Use our Flooring Selector or ask our staff for guidance. 

Make sure that at least the recommended wastage allowance has been added to the required area of flooring (detailed in our Flooring Selector). 

Make our staff are aware of how your floor will be fixed so that they can advise on suitable fixing and finishing products. 

Make sure that any room into which wood flooring is to be installed is free from damp. Beware of seasonal damp and ensure that a damp proof membrane or other method of preventing rising damp is present in ground floor rooms. If in doubt, consult a professional before having your floor installed. 

Make sure that any new concrete or plaster is, or will be, fully dry as defined in our Installation Guide and that the heating has been run as instructed in our Installation Guide prior to delivery of the floor. 

Make sure that unless you are using a Broadleaf recommended fitter, whoever is installing your floor has read our Installation Guide and that they contact us with any queries as we cannot take responsibility for products installed outside to our recommendations. 

Discuss the installation with your fitter and make sure that you understand how your particular installation will work and are happy with this. 

Make sure that your fitter is aware of any preferences you have about the way the floor is laid - direction, arrangement of mixed width boards, colour variation etc - before they start. 

Check that your fitter is happy that your subfloor meets the requirements of our Installation Guide and is suitable for the fixing method for your floor. If not, preparation work may be necessary to resolve this prior to installation or you may need to adapt your product choice. 

If you are intending to install a Broadleaf floor over underfloor heating, please make sure that you have read Section 6 of our Installation Guide and that you notify sales staff before you order so that they can advise you accordingly. Please also make sure that you have notified your underfloor heating supplier so that they can adjust your system appropriately. Bear in mind that the surface temperature under your Broadleaf floor must never exceed 27°C.

Before Installation

Make sure that your flooring is delivered into a room with normal living conditions – that is sealed, dry and heated, with a room temperature of between 15-24°C and relative humidity of between 40-65%. 

Check your order carefully on delivery and advise us immediately of any query. Acclimatise all flooring products for 7-14 days before installation. 

This requires them to be kept in the room where they will be fitted, or a nearby room with similar environmental conditions, unwrapped and lattice stacked (criss cross) so that the air can circulate. 

Make sure that the room to be fitted is completely clear of furniture when the fitter arrives, unless you have made alternative arrangements with them directly. 

If you have underfloor heating, ensure that this is set as per our Installation guide – Section 6.

After Installation

Ensure that any finish applied in situ is left to cure completely as per manufacturers' guidelines before reinstating furniture and using the room. Follow our aftercare guide to keep your floor and its finish in good condition. 

If you have underfloor heating, follow the instructions in the installation guide to return this to normal running temperature after fitting and make sure that any future changes in temperature are gradual. 

Maintain temperature and humidity in the house within the following normal ranges:

Temperature: 15-24°C

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