Customer Services
Samples
Flooring samples are available from our showrooms or by post. These are complimentary, but if you require more than 2 samples to be sent then there is a small charge towards postage.
Please note that due to their size, these samples cannot represent the natural variation that will occur across a floor and should only be taken as a general guide to colour and illustration of dimension.
Delivery
We offer a nationwide to the door delivery service which includes unloading into ground floor rooms. Drivers will require assistance to unload external doors and worktops due to their weight. If you are unable to provide this, please notify us when you order and we can arrange additional manpower for an additional charge. Some smaller, less fragile items are also distributed by commercial carrier. Tariffs vary according to location and volume but can be quoted upon request by our staff. See the delivery section for further details.
Equipment Loan
We offer courtesy loan of Tramex Concrete Encounter Meters, Relative Humidity Meters and Portanailer Guns to all of our customers through our showrooms.
We also hire professional floor buffers from all of our showrooms to make keeping your wood floor looking showroom beautiful even easier.
Advisory Service
Whether for a single room or an entire home, if you have never purchased a beautiful real wooden floor or doors before, it can be a daunting prospect. There are so many products claiming to be 'real' that are not and so many apparently 'cheap' wood floors and doors which when you compare like for like are not 'cheap' at all. We understand this and our experienced staff are there to help you. Our advice is friendly and free of charge, so if you have a question, please feel free to give us a call, send us an email or pop into one of our showrooms.
Lead Times
Products that are not made to measure or finished to order are normally kept in stock and can usually be despatched within 5-10 working days depending on delivery schedules. Bespoke items are subject to a longer lead time to allow for their production.
Ordering
You can order from any of our showrooms or our head office. Orders can be made in person, by phone, fax or email. If you are hoping to match to a previous order please make staff aware of this when you order and ensure that it is noted on any invoice. Please note that all orders are subject to our full terms of business, which are detailed on written quotes and invoices, and are available on our website.
Recommended Fitters
Broadleaf have a network of recommended fitters, independent craftsmen who are familiar with our products and installation guidelines and whose workmanship is constantly reviewed to ensure it meets the standards we expect. They are generally based near our showrooms but most will travel. Should you require installation services our staff will be happy to arrange for one of them to contact you.
Alternatively, we are happy to offer advice or information to you or your own tradesmen. Please make sure that whoever undertakes the installation has read our installation guide and follows its guidance.
Storage
All products made from kiln dried timber must be stored inside. They should not be stored near any concrete or plaster that is not fully dry and has not been heated for at least 2 weeks. Doors and worktops must be stored flat but not in direct contact with the floor. Flooring must be unwrapped and lattice stacked.
Specifications
Specifications detailed on this website are updated regulary, but from time to time it is necessary for us to change product specifications without notice, so please confirm them at the time of order. If you have any queries, our staff will be pleased to help you.